HyperMemory
Mint Starter Kit

Usage & Billing

Managing Subscription

Upgrade, downgrade, and manage your HyperMemory subscription

Managing Subscription

This guide covers upgrading, downgrading, and managing your HyperMemory subscription.

Upgrading your plan

When to upgrade

Consider upgrading when:

  • You’re regularly hitting usage limits
  • Paying significant overage charges
  • Need more API keys or graphs
  • Require better support response times

How to upgrade

1

Open billing settings

Go to Settings → Billing in the dashboard.

2

Click Change Plan

Select Change Plan to view available options.

3

Select new plan

Choose your desired plan (Developer, Pro, or Enterprise).

4

Confirm and pay

Review the prorated amount and confirm.

Prorated billing

When you upgrade mid-cycle:

  • You’re charged a prorated amount for the remainder of the billing period
  • New limits take effect immediately
  • Example: Upgrading on day 15 of a 30-day month = 50% of the new plan price
Current plan: Developer ($29/mo)
New plan: Pro ($99/mo)
Days remaining: 15 of 30
Prorated charge: $99 × (15/30) = $49.50

Downgrading your plan

Before downgrading

Verify your usage fits the lower plan:

CheckAction if over limit
Nodes exceed new limitDelete nodes before downgrade
Using more API keysRevoke extra keys
Using more graphsDelete or export extra graphs

If your current usage exceeds the new plan’s limits, you must reduce usage before downgrading.

How to downgrade

1

Reduce usage

Ensure nodes, keys, and graphs are within new plan limits.

2

Open billing settings

Go to Settings → Billing.

3

Click Change Plan

Select the lower plan.

4

Confirm

Acknowledge the downgrade takes effect next billing cycle.

Timing

  • Downgrades take effect at the start of the next billing cycle
  • You retain current plan benefits until then
  • No refunds for unused time on current plan

Billing cycles

Monthly billing

  • Billed on the same day each month
  • If you signed up on the 15th, you’re billed on the 15th
  • Months with fewer days: billed on the last day

Annual billing

  • Billed once per year on signup anniversary
  • 20% discount compared to monthly
  • Non-refundable for remaining months if downgraded

Switching billing frequency

Monthly to annual

  1. Go to Settings → Billing
  2. Click Switch to Annual
  3. Pay prorated annual amount (minus remaining monthly credit)

Savings calculation:

Developer monthly: $29 × 12 = $348/year
Developer annual: $23 × 12 = $276/year
Savings: $72/year (20%)

Annual to monthly

  • Takes effect at annual renewal
  • Next year will bill monthly
  • No mid-year switch (annual is prepaid)

Payment methods

Accepted methods

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • ACH bank transfer (Enterprise only)
  • Wire transfer (Enterprise only)

Adding a payment method

  1. Go to Settings → Billing
  2. Click Payment Methods
  3. Click Add Payment Method
  4. Enter card details
  5. Click Save

Updating payment method

  1. Go to Settings → Billing → Payment Methods
  2. Click Set as Default on new method
  3. Optionally remove old method

Failed payments

If payment fails:

  1. Day 1: Email notification, retry scheduled
  2. Day 3: Second retry attempt
  3. Day 7: Account enters grace period (read-only)
  4. Day 14: Service suspended until payment resolved

Invoices and receipts

Viewing invoices

  1. Go to Settings → Billing
  2. Click Invoice History
  3. Click any invoice to view or download PDF

Invoice contents

Each invoice includes:

  • Invoice number and date
  • Billing period
  • Base plan charges
  • Overage charges (if any)
  • Tax (if applicable)
  • Total amount

Receipt emails

Receipts are automatically emailed to the account owner after each successful payment.

Custom invoice details

For business accounts, add:

  • Company name
  • VAT/Tax ID
  • Billing address

Go to Settings → Billing → Invoice Details

Cancelling your subscription

How to cancel

  1. Go to Settings → Billing
  2. Click Cancel Subscription
  3. Select reason (optional feedback)
  4. Confirm cancellation

What happens when you cancel

TimingEffect
ImmediatelyCancellation scheduled
End of billing periodAccount downgrades to Free
After downgradeUsage limited to Free plan levels

Data retention

After cancellation:

  • Your data remains for 30 days
  • You can reactivate and restore within this window
  • After 30 days, data is permanently deleted

Export any important data before cancellation. After 30 days, recovery is not possible.

Reactivating

If you cancelled and want to return:

  1. Sign in to your account
  2. Go to Settings → Billing
  3. Select a plan
  4. Your previous data is restored (if within 30 days)

Stripe customer portal

For advanced billing management, access the Stripe customer portal:

  1. Go to Settings → Billing
  2. Click Manage in Stripe

In the portal you can:

  • Update payment methods
  • View all invoices
  • Update billing address
  • Download tax documents

Taxes

Automatic tax calculation

HyperMemory calculates applicable taxes based on your billing address:

  • US: Sales tax varies by state
  • EU: VAT at your country’s rate
  • Other: Local taxes as applicable

Tax exemption

If your organization is tax-exempt:

  1. Go to Settings → Billing → Tax Status
  2. Upload exemption certificate
  3. Await verification (1-2 business days)
  4. Future invoices will exclude tax

Enterprise billing

Enterprise plans include additional options:

  • Purchase orders — Pay via PO
  • Net terms — Net 30/60/90 payment terms
  • Custom invoicing — Quarterly or annual invoicing
  • Multiple billing contacts — Notify finance team

Contact your account manager or sales@hypermemory.io for setup.

Next steps

Plans

Compare all plans

Usage Tracking

Monitor your usage